These Terms and Conditions outline the rules for booking and using transport services provided by Pakenham Taxi Service. By making a booking or using our website, you agree to the terms listed below.
1. Bookings
Bookings can be made online, by phone or through our drivers. Please ensure all details, including pickup time, address and contact number, are accurate. We are not responsible for delays caused by incorrect information.
2. Cancellations
If you need to cancel a booking, notify us as soon as possible. Cancellation fees may apply during peak periods or for last-minute changes, particularly for airport transfers or long-distance trips.
3. Pricing
Fares are based on distance, time and service type. Additional charges may apply for tolls, waiting time, after-hours travel or special requests. Prices are provided in good faith and may vary due to traffic, route changes or unforeseen delays.
4. Waiting Time
Drivers will wait for a reasonable period at the pickup point. Extended delays may incur additional fees or lead to the booking being cancelled.
5. Conduct and Safety
Passengers are expected to behave respectfully and follow the driver’s instructions for safety. Damage to vehicles caused by misuse may result in repair charges.
6. Luggage and Items
We take care when handling luggage, but responsibility remains with the passenger. Please ensure items are securely packed. Lost property inquiries can be directed to our support team.
7. Wedding and Event Transfers
Special bookings such as weddings or events may require deposits or advance confirmation. Any changes should be communicated early to avoid disruption.
8. Parcel Delivery
For parcel delivery, the sender must ensure items are safe to transport and properly labelled. We do not handle prohibited or hazardous goods.
9. Liability
While we aim to provide timely and reliable service, delays may occur due to traffic, weather or unforeseen incidents. We are not liable for losses arising from delays outside our control.
10. Changes to Terms
Pakenham Taxi Service may update these Terms and Conditions when needed. Updates will be published on our website.
11. Contact
For questions regarding these terms, please contact Pakenham Taxi Service directly.