At Pakenham Taxi Service, we respect your privacy and are committed to protecting any personal information you share with us. This policy explains what we collect, how it is used and the steps we take to keep your details secure.
Information We Collect
We may collect information such as your name, contact details, pickup and drop-off locations, booking preferences and payment details when you request a service. Basic device and usage data may also be gathered when you visit our website.
How We Use Your Information
Your information is used to confirm bookings, manage trips, process payments and provide customer support. It also helps us maintain service accuracy, improve user experience, and communicate important updates related to your booking.
Sharing of Information
We do not sell or rent your personal information. Details may be shared with drivers, payment processors or service partners only when required to complete your booking or comply with legal obligations.
Data Security
We use reasonable technical and administrative measures to safeguard the information we hold. While no system is completely secure, we work to protect your data from unauthorised access, loss or misuse.
Cookies and Website Tracking
Our website may use basic cookies to support essential functions and improve usability. You can adjust your browser settings to control or block cookies if you prefer.
Your Rights
You may request access to the personal information we hold about you, ask for corrections or request removal where appropriate. Contact us if you need assistance with any of these actions.
Policy Updates
This Privacy Policy may be updated occasionally to reflect changes in our services or legal requirements. Any updates will be posted on this page.
Contact Us
If you have questions about this policy or how your information is handled, please contact Pakenham Taxi Service directly.